Privacy Notice

1. Introduction

UR TEAM Real Estate Services ("UR TEAM," "we," "us," or "our") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our real estate and mortgage services. Please review this notice carefully to understand our policies and practices regarding your information.

2. Information We Collect

Information You Provide Directly

• Contact information: name, email address, phone number, and mailing address.
• Property preferences: search criteria, saved properties, and property interests.
• Financial information: income, employment, credit range, and loan preferences submitted through mortgage inquiry or application forms.
• Communication preferences: consent to receive calls, SMS messages, and emails.

Information Collected Automatically

• Device and browser information, IP address, and usage analytics.
• Cookies and similar tracking technologies (see Section 7 below).

3. How We Use Your Information

• To respond to inquiries, schedule appointments, and provide real estate and mortgage services.
• To send property listings, market updates, and other information you request.
• To process mortgage applications and coordinate with lenders and title companies.
• To send marketing communications (SMS, email, phone) where you have provided express written consent.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect against fraud.

4. SMS and Phone Communication Consent (TCPA & 10DLC Compliance)

By providing your phone number and checking the consent box on our forms, you expressly agree that UR TEAM Real Estate Servicesand its authorized representatives may contact you via SMS text messages and phone calls — including using automated telephone dialing systems and prerecorded messages — for purposes including but not limited to: customer care, consultation follow-ups, appointment confirmations, and requested information such as listing or valuation details. Consent is not a condition of purchase.

• Message frequency: varies based on your interaction with our services.
• Standard message and data rates may apply from your wireless carrier.
• Opt-out: You may revoke consent at any time by replying "STOP" to any SMS message, clicking the unsubscribe link in an email, or contacting us at contactus@urteaminc.com.
• Help: Reply "HELP" to any SMS message for assistance.

We maintain a Do Not Call (DNC) list and scrub all phone numbers against it before initiating outbound communications. If you have registered your number on the National Do Not Call Registry, we will honor that registration unless you have an established business relationship with us that permits contact under applicable law.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: mortgage lenders, title companies, escrow agents, and transaction coordinators involved in your transaction.
• MLS and property data providers: to display listing information and property valuations.
• Communication platforms: RingCentral and similar services for SMS and phone communications.
• Legal compliance: when required by law, court order, or to protect our rights.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except to communication service providers (such as RingCentral) solely as needed to deliver the messages you requested.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are typically retained for a minimum of seven (7) years per real estate and financial regulatory requirements.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our website and store certain information. Cookies are small files that may be used to provide you with a better experience. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some parts of the website may not function properly without them.

8. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Request access to the personal information we collect about you.
• Request deletion of your personal information.
• Request correction of inaccurate personal information.
• Opt out of the "sale" or "sharing" of your personal information.
• Limit the use of sensitive personal information.

To exercise these rights, contact us at contactus@urteaminc.com. We will verify your identity before processing your request.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Equal Housing Opportunity

We adhere to the Fair Housing Act and do not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status, or any other protected class. Equal Housing Opportunity.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

12. Changes to This Notice

We may update this Privacy Notice from time to time. We will notify you of any significant changes by posting the new notice on this page and updating the "Last updated" date. We encourage you to review this notice periodically.

13. Contact Us

If you have questions or concerns about this Privacy Notice or our data practices, please contact us:

• UR TEAM Real Estate Services
• 64149 Atlas Mountain Ave, Desert Hot Springs, CA 92240
• Phone: (626) 323-9776
• Email: contactus@urteaminc.com
• DRE #01707848 · NMLS #1371923